Privacy Policy for PharmaCare Pro

1. Introduction

Welcome to PharmaCare Pro, an enterprise-grade Pharmacy Management System and Point of Sale (POS) solution developed and operated by Devix Developers (Pvt) Ltd (“we”, “our”, or “us”). This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information when you access or use our mobile applications (distributed via the Google Play Store), desktop software, and cloud synchronization services available on pms.devixdevelopers.dev.

By downloading, installing, or using PharmaCare Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the application immediately.

2. Information We Collect

PharmaCare Pro collects only the minimal data required to deliver reliable pharmacy point-of-sale, inventory tracking, prescription logging, and multi-terminal operations:

A. Account & Authentication Credentials

• User Profiles: Name, professional title (e.g. Chief Pharmacist, Cashier), username, and contact email provided during license activation.
• Authentication Tokens: Secure cryptographic JWT access tokens and hashed credentials used to verify role-based permissions (Cashier vs. Administrator).

B. Pharmacy Operational Data

• Inventory & Medicine Records: Medicine names, batch numbers, manufacturer details, unit prices, tax rates, and expiry dates.
• Sales & Transaction Logs: Cash, card, and digital payment transaction tallies, receipt timestamps, and discount records.
• Customer Khata (Ledger): Optional customer accounts for credit receivables, invoice histories, and payment settlements.

C. Diagnostics & Operational Logs

• Basic device diagnostics (OS version, device model, network state) strictly used to troubleshoot synchronization issues and prevent database concurrency conflicts.

3. Mobile Device Permissions & Transparency

The PharmaCare Pro Android application requests specific runtime hardware permissions. We strictly utilize these permissions for essential application utility:

4. How We Use Your Information

We use the data collected strictly for legitimate business purposes:

• To provide real-time pharmacy billing, batch expiry tracking, and inventory replenishment alerts.
• To maintain offline-to-online data integrity between mobile terminals and pharmacy desktop workstations.
• To authenticate authorized personnel and restrict sensitive financial reports to verified managers.
• To deliver official software updates, security patches, and regulatory compliance features.
• To verify valid software licenses through Devix Developers licensing servers.

We never sell, lease, or monetize your pharmacy inventory, customer lists, or financial data to third-party advertisers.

5. Data Storage, Security & Encryption

Pharmacy operations require absolute confidentiality and regulatory adherence (including DRAP and local health authority standards). We implement rigorous defense-in-depth security:

• Data in Transit: All synchronization between client terminals and cloud databases is protected by end-to-end Transport Layer Security (TLS 1.3 / HTTPS).
• Data at Rest: Cloud records are housed in secured data centers with AES-256 volume encryption and automated backup snapshots.
• Local Offline Storage: Local device caches utilize sandboxed app storage inaccessible to other apps installed on the device.

6. Third-Party Services

PharmaCare Pro may interact with the following trusted service providers strictly to perform core application functions:

• Google Play Services: To deliver application updates and verify app integrity.
• Devix Developers Payment Gateway: For processing pharmacy software subscription renewals securely without storing raw credit card details.

7. Data Retention & Deletion Rights

We retain operational and account data only for as long as your pharmacy maintains an active subscription or as mandated by statutory financial and medical recordkeeping regulations.

Your Rights: You have the right to request a full copy of your pharmacy data, request correction of inaccurate records, or request complete account termination and permanent database deletion. To request data deletion, contact our data protection team at devixdevelopers@gmail.com.

8. Children’s Privacy

PharmaCare Pro is commercial business software intended strictly for professional pharmacists, healthcare administrators, and authorized medical store operators aged 18 and older. We do not knowingly collect personal identifiable information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological improvements, new features, or statutory regulatory requirements. Any modifications will be posted directly to this URL (https://pms.devixdevelopers.dev/privacy.html) with an updated effective date.

10. Contact Us

If you have any questions, regulatory inquiries, or feedback regarding this Privacy Policy, please contact us: